Delivery & Return
Free delivery available on 1000s of products over €199. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
We currently offer delivery to all countries within Europe. Orders are processed and shipped from our central warehouse and dispatched using trusted courier partners to ensure timely and secure delivery.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Charges
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Standard delivery Get it in 3-7 working days |
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|---|---|
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Orders over €299: Anywhere in the Europe. |
FREE |
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Orders under €299: |
€9.99 |
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Hand-to-Hand Delivery (Paris only) |
€4.99 |
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Hand-to-Hand Delivery (Île-de-France) |
€9.99 |
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Express delivery. Get in 1-3 working days |
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|---|---|
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courrier flat rate across Europe |
€19.99 |
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Express Delivery (Paris area Only) |
€9.99 |
Please note: Delivery times may vary due to customs clearance, public holidays, or unforeseen logistical delays
Customs and Duties
For EU member states, no additional customs duties apply.
For non-EU European countries (e.g., Switzerland, Norway), import duties or taxes may be levied upon delivery. These charges are the responsibility of the customer.
RETURN POLICY
Eligibility for Returns
If you are not fully satisfied with your purchase, you may return it within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unwashed, and in its original packaging.
- All tags, labels, and accessories must remain attached.
- Proof of purchase (Invoice or order confirmation) is required.
Return Process
- Contact our customer service team at
Whatsapp : wa.me/33745428889
Phone : +33745428889
Email : cs@gadforu.com to initiate a return. - You will receive a Return Authorization (RA) by email or whatsapp.
- Ship the item back to the address provided using a trackable shipping service.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
- Once your return is received and inspected, a refund will be processed within 7–14 working days.
- Refunds will be issued to your original payment method.
- Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.
Exchange Policy
If you wish to exchange an item (e.g., for a different size or color), please follow the return process and place a new order once your refund has been processed.
Warranty and After-Sales Service Policy
Warranty Coverage
All products come with a 03 month warranty against manufacturing defects under normal use.
This warranty covers:
- Defective materials or workmanship
- Malfunctioning components (not caused by misuse)
The warranty does not cover:
- Damage caused by misuse, negligence, or accidents or water damaged.
- Normal wear and tear
- Unauthorized repairs or modifications
Warranty Claim Process
- Contact our after-sales support team at
Whatsapp : wa.me/33745428889
Phone : +33745428889
Email : cs@gadforu.com
with your order number and a detailed description of the issue. - Include clear photos or videos of the defect (if applicable).
- Our Technical Team will assess your claim and advise on the next steps either repair, replacement, or refund.
After-Sales Service
We offer continued support even after the warranty period. Customers can contact our service center for repairs, spare parts, or technical assistance (fees may apply after warranty expiration).
Contact Information
For any delivery, return, or warranty-related inquiries, please contact:
Customer Service (Technical Support) Team
Email: cs@gadforu.com
Phone: +33745428889
WhatsApp: wa.me/33745428889
Hours: Monday – Saturday, 10H00 – 20H00 (CET) (Exceptionally 24 Hours Service).
